To compound the present woes of Portugal’s submit workplace enterprise, whose share worth has sunk to an all time low, the variety of complaints acquired by the regulator Anacom has virtually doubled since 2015.
The delay within the supply of mail, notably outdoors massive city facilities, and the ready time to get served in a submit workplace are two recurrent complaints.
The primary criticism although, in keeping with the regulator Anacom, is concerning the delays within the supply of mail.
If this collapse in funds and the deteriorating service ranges proceed at CTT, the postal service could be returned to public administration if there’s information to justify that call.
The administration of the postal supply a part of the submit workplace’s remit was concessioned in 2013 by way of a contract that’s to be reassessed each 5 years.
In parliament, João Cadete de Matos, the president of regulator Anacom, stated there had been a degradation within the high quality of the common postal service, however, “despite this deterioration, CTT has only failed one of the 11 indicators of quality of service in 2016, which justified an Anacom decision to impose a price reduction on this postal service.”
When the figures are available for 2017, the downward pattern in high quality of companies must be maintained, thus placing artwork danger the concession to run Portugal’s postal service.
“The data, still provisional, relating to the first nine months of 2017, show a general degradation of the compared to the same period of 2016,” stated Cadete de Matos, flagging up that issues are going to get so much worse for Portugal’s submit workplace service, earlier than they get higher.
This article initially appeared in https://algarvedailynews.com/information/13425-post-office-may-lose-letter-delivery-business